Privacy Policy
Welcome to MyZameen (SMC Private) Limited ("MyZameen," "we," "us," or "our"). Your privacy is very important to us, and we are committed to protecting your personal data with care, transparency, and security. This Privacy Policy provides a clear explanation of how we collect, use, and disclose your personal information when you engage with our services. By using our services, you acknowledge and agree to be bound by this policy.
To ensure our commitment to your privacy remains robust and relevant, we periodically review and update this policy to reflect changes in our practices or regulatory requirements. Updates to the policy will be published on our website, and we will notify you via email to keep you informed of any significant changes. Your trust is central to our operations, and this policy reflects our dedication to safeguarding your privacy and delivering transparency, quality service.
Types of Data We Collect
The website ("Site") for MyZameen collects personal and financial information from you when you visit the Site. The majority of information is collected during the registration and/or application process, and while some items are optional, most are required for legal or security purposes. You may provide additional information during future visits to the Site. Some of this information may be required if you wish to access certain services.
In general, the type of information we collect includes, but is not limited to:
- personal data required to verify your identity; and
- financial data necessary to utilise the services on the MyZameen platform.
Personal Data
Registration will require you to provide basic personal data. Such information may include your full legal name, identification document details, including type and number, gender, date of birth, nationality, residential address, contact details, including phone number and email address, tax identification number and/or any additional information of document-driven nature(s) necessary for compliance team to meet regulatory obligations.
"Personal data refers to any information that can be used to identify an individual directly or indirectly. This includes, but is not limited to, identifiers such as names, addresses, and identification numbers. It does not include data that has been anonymised or aggregated to the extent that the individual's identity can no longer be determined. MyZameen is committed to ensuring that all collected data is handled responsibly, securely, and in compliance with applicable privacy and data protection regulations.
Financial Data
When you subscribe to make a purchase in one of our offerings on the platform, you will be asked to provide your personal data again. You will also be required to provide financial data, such as your bank information, to enable our partners or us to utilise your bank account to originate funds transfers at such relevant account and provide disbursements to you.
How and When Your Information is Shared with Other Parties
MyZameen does not sell (or rent-personal information about its users for marketing purposes. We do, however, work with a number of trusted partners who perform vital functions as part of our operations. If you would like to know more about our partners and how your information may be shared with them, please contact us at info@myzameen.com.
Additional Sharing of Information
MyZameen also works with (among others) providers of hosting services for the Site, electronic signature providers, and electronic payment service providers. We may engage third parties to provide services to us or on our behalf, including payment facilitation services, customer support, marketing, analytics, and security services. These third parties might include those that perform data processing, reporting, data documentation, and custody or escrow services. Information is shared with these third parties only to the extent necessary for us to process the transactions you initiate or perform other aspects services, tax collections. Our partners are legally required to keep your information private and secure.
Law Enforcement
We may share your information with law enforcement or other government agencies as required by law or for the purposes of limiting fraud. We reserve the right to disclose your personally identifiable information when we believe that disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or legal process served on our website. We may disclose your information if we believe it is necessary to investigate and defend against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Site or our services, or to protect the rights, property, or personal safety of MyZameen, its users, issuers, or others.
Notifications and Communications from Our Site
MyZameen will send you email notifications from time to time. Some notifications are required elements of your transactions on our platform, such as confirmations of particular actions you have taken. These mandatory notices are typically sent to notify you of a change in status (e.g., to confirm a purchase or to notify you of a notice when you make any payment on the platform).
We also send out notices that are required for legal or security purposes. For example, certain notifications are sent for your own protection to ensure that another person cannot make a change to your Account without your knowledge. In other cases, these notifications involve changes to various legal agreements or Site policies. Generally, you may not opt out of such service-related emails.
When you register with MyZameen, you will receive emails that confirm the specific actions you requested. These will include emails to which you must respond to complete a particular transaction. Thereafter, you will receive emails that provide you with updates and opportunities pertaining to the progress of your transaction(s) and/or your information. If you complete a transaction through the Site, MyZameen will send you a purchase confirmation along with occasional updates regarding the project's status and other relevant information.
We may also send your responses to emails you send us, if appropriate. From time to time, we will also send user surveys, requests for user feedback regarding the user experience, and/or marketing and promotional emails from us and/or our partners. Answering requests for feedback, accepting promotional offers, or participating in surveys is voluntary. If you do not wish to receive these surveys, user feedback emails, and/or marketing offers, please opt out of any other email you receive from us.
Where You Can View and Correct Your Information
You are able to review your information regularly to ensure that it is correct and complete. If you believe that any of your information is incorrect, or if you have any questions regarding this Privacy Policy, don't hesitate to get in touch with us at info@myzameen.com.
Links to Other Sites
If you follow any links that direct you away from the Site, this Privacy Policy will not apply to your activity on the other websites you visit. We do not control the privacy policies or the privacy practices of any third parties.
International Users
The Site may be accessed by users located outside of Pakistan. If you choose to use the Service from the U.S., European Union, or any other region with data protection laws different from Pakistan, please note that you are transferring your personal information to Pakistan. By using the Site, you consent to this transfer.
Access Limitations
We limit access to personal information we have about you to those employees who have a legitimate business need to access such information. In keeping with industry standards and practices, we maintain appropriate physical, electronic, and procedural safeguards and controls to protect your information. The Site is built upon a secure infrastructure with multi-factor authentication, encryption, and we use other technical support information.
Users are required to identify and authenticate themselves before accessing sensitive portions of the Site. Generally, identification and authentication take place through the use of a user name and password and/or while logging in with one of our technical support information.
Notifications of Security Systems Breach
If we become aware of a security breach concerning your information, we will notify you, electronically, where possible, so that you can take appropriate protective steps. We also post a notice on the Site.
Precautionary Measures
You can take various steps to protect your computer and personal information. For example, use a strong password and restrict access to your email account. Install and regularly update antivirus and firewall software to protect against attacks by malicious users. When you finish a session on the Site, always log out and close your browser window.
Scams
Scammers may send emails that look genuine to trick you into visiting fake websites and providing login details. MyZameen will never email you to request login information. Always access our Site directly and ensure the URL begins with https://www.myzameen.com.
Changes To This Privacy Policy
MyZameen reserves the right to change this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Site. We will also provide you with notice of the modification by email. If you disagree with the revised Privacy Policy, you may delete your Account. If you do not delete your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Site will be subject to the revised Privacy Policy.
Contact Us
If you have any questions or complaints about this Privacy Policy or MyZameen's information handling practices, you may email us at the address provided in the relevant sections of this Privacy Policy.
